FREQUENTLY ASKED QUESTIONS
What days do you restock the store with new merchandise?
Fresh treasures arrive daily as we process new donations at both thrift stores, so there is always something new to discover! Even better, every purchase helps fund the free holistic programs at The Bridge Teen Center.
Do you offer sales and run promotions on items?
Yes, all the time. See the signs posted around our store and grab the latest Thrifty Times newsletter for exclusive coupons. Don’t forget to follow us on Facebook and Instagram (@BridgeThrift) for our Orland Park store and (@BridgeThrift.Home) for our Frankfort store.
Can I purchase a furniture item today, but pick it up at a later date?
Yes. In order for us to hold your item, you must pay the total sale price up front and present your sales receipt when picking up. We will hold your item for 1 business day at no cost. At the end of the 2nd business day, we will charge a rate of $10 a day for holding your item. Items will be held up to 4 business days after your scheduled pick-up date. On the 5th business day your item will return to the sales floor to be sold to another guest without a refund.
Can you deliver large furniture items that I purchased at your store to my home?
Yes, we offer delivery on furniture items to those within a 10 mile radius from our Orland Park store and a 10 mile radius from our Frankfort store. Deliveries will be made only on the ground level (no stairs) or inside a garage. This service is offered at a rate of $45 per drop off location and availability relies on our delivery volunteers.
After my furniture delivery, will you take my old furniture as a donation?
Unfortunately, we cannot take your old furniture right on the spot. All furniture pick-up requests need to be submitted and approved in advance. Submit a request here or send an email to [email protected].
Do you accept donations inside your stores?
We ask that all donations be made at our designated drop-off areas.
- Orland Park: Donations can be dropped off inside the trailer located behind the store.
- Frankfort: Donations can be dropped off inside the covered donation area at the back of the store.
Donations are accepted during regular store hours. Please note that during periods of inclement weather, our donations trailer behind our Orland Park store may temporarily close for safety reasons.
What items do you NOT accept for donations?
Items we do not accept include firearms and used bed sheets & linens. Also, due to frequent recalls and product changes, we cannot accept baby cribs, car seats and other baby furniture. Furniture items that we do not accept include: pullout/sleeper sofa, large sectional sofa, piano/organ, non-flat screen TVs, mattress/box spring, entertainment center, china cabinet/hutch, infant furniture, armoire, trundle bed, bunk bed, hospital bed, water bed, futon or large appliances.
How can I be the first to see donated items hit the sales floor?
Volunteer with us! We have openings in a number of areas in our store and we work around your schedule. From clothing sorters, glassware cleaning, donation truck drivers, jewelry processors and more. To learn more and apply to volunteer with us regularly, click here.
Does The Bridge Thrift Store offer paid positions?
Absolutely! To see our open positions and apply, click here.
How can my teen join the Thriftastic Job Readiness program at The Bridge Thrift Store?
First, students need to be a member of The Bridge Teen Center. Once a free membership is approved, they can apply for the job readiness program.
After I have purchased an item, can I bring it back for a refund?
We put the FUN in no reFUNds. All sales are final and provide the funding needed to keep the 350+ annual programs at The Bridge Teen Center FREE for local teens and their families.
What payment do you accept?
We accept cash, all major credit cards, and mobile payments including Apple Pay, Google Pay, and Android Pay. All credit/debit transactions have a $5 minimum.
How do I call The Bridge Thrift Store or Bridge Thrift Home & Restoration?
You may call us at 708.614.6972 and leave a brief message with your name and phone number. Our team will return your call within 2 business days. (Don't forget, we are closed Sundays and Mondays). As an alternative, you may send an email to [email protected].
GENERAL INFORMATION
708.532.0500 | [email protected]
Volunteer Opportunities | Student Community Service
Job Readiness Program | Frequently Asked Questions